Our integrated VOIP miPBX™ Offering
The feature-set of an enterprise phone system is no longer reserved for the enterprises. Small to medium sized businesses can now get all of the functionality and professionalism of enterprise systems for an incredibly low price. With a few simple clicks of the mouse you can build and tear down extensions, set up departments, manage call flow, create scheduled responses, and much, much more. Managing a robust phone system has never been easier or less expensive. The central functions of a hosted PBX service are similar to those of hardware PBX systems installed at the user's premises. The main difference is that hosted PBX customers don't buy, install, or maintain any PBX equipment. Instead, the PBX equipment is kept by the service provider, who then shares access to the system among many users (customers). As with premise-based PBX systems, key functions that can be provided by a basic hosted PBX include:
- Present a single business number that gives access to all company employees and departments
- Answer calls with a custom business greeting
- Offer a menu of options for directing the call, such as connecting to a specific extension or to a department
- Provide a directory of employee extensions accessible by inputting digits corresponding to employee first or last name
- Evenly distribute calls to a department among available employees through Automatic Call Distribution (ACD)
- Place callers on hold when they are waiting for an available department employee
- Play music or custom messages whenever callers are waiting on hold
- Take voice messages for any employee extension, for a department, or for the company in general
- Allow transfer of calls between extensions
- Conference multiple incoming calls with employee extensions
- Provide detailed call records and real-time system management
The specific functions provided by InfoSecure Open Systems & Solutions miPBX™ include traditional PBX functions, plus Customer Relationship Management (CRM), e-commerce, web-portals, and other IT functions in a highly secured integrated environment. ...More features
Check out the miPBX™ dashboard ,
