miPBX™ VOIP Features
1- PBX and Automatic Dialer -. The following features come standard with your PBX deployment:
- Auto Attendant
- IVR with Unlimited Nested Menus
- unlimited agent Extensions
- Timed Schedules
- MP3/WAV/GSM Uploaded Music-on-Hold/Transfer
- Enhanced Voicemail
- Voicemail as Email Attachments
- Voicemail Distribution Groups
- Unlimited Voicemail Boxes
- Hours of Voicemail Storage
- Call Waiting
- Caller ID/Call waiting
- Caller ID blocking
- Call forward on busy
- Call forward on no answer
- Call Parking
- Call queue
- Conferencing Call recording
- Call Transfer/Call Hold
- Customized Outbound Caller ID
- Comprehensive Call Dialing Records (CDR) module to select and display detailed call data reports from all the extensions in your PBX
- Operator Panel module to Display, monitor, and control all the extensions in your PBX
- Unlimited VOIP Call Termination services to PSTN domestic and international destinations- Calls are completed through the PSTN 24 hours a day, 7 days a week, dialed through and consistent with those functions served by miPBX™ solution within the specified areas.
- FREE unlimited VOIP calls for calls completed though the MiPBX™ Network dialed through and consistent with those functions served by miPBX ™ solution within your specific network anywhere around the world.
- FREE minutes of US and International calls
- Predictive Dialer with full user configuration remotely via web browser ( Call Center applications). Can support average dialing rates ranging from 1,700 to 30,000 calls/hour
- VOIP gateway equipment
- Works with standard Cable/DSL/Firewall/router equipment
2- Customer Relations Management (miCRM™ ) - Customer Relations Management integrated as a gateway to the logical view of all customer and prospect-related activities. This will enable:
- Recording and tracking of calls, meetings, emails and other activities.
- Scheduling follow-ups and other future tasks. Salespeople will be better organized, more focused, more productive.
- Pipeline management, which will offer better visibility into future revenue and demand for various products and services, helping you plan and allocate resources.
- Categorization and segmentation of prospect and customer groups for targeted marketing campaigns
3- Web Site & Email (miPortal™) - Web site, email, and e-Commerce transactional access to a customer-provided PayPal™ merchant account.
4- Customer Support - You will have a Client Support Specialist (CSS) as your first line of support, and is included in your support contracts. You will have a dedicated CSS assigned to your account, and your CSS will escalate any level 1 and level 2 problems that cannot be resolved immediately to InfoSecure Open Systems senior engineering staff for additional assistance. Benefits of the Client Support Specialist:
- One point of contact
- Live administrative help
- Access to systems engineers
- Live trouble shooting
- Announcement of enhancements and feature releases
Check out the miPBX™ dashboard , Checkout sample detail offerings and features
